Shipping policy

SHIPPING + DELIVERY

Each BE HER x Ainsley piece is made to order. Please allow time for your order to be produced before it ships. Production and shipping times are separate, and delivery estimates begin once your order has been completed and handed over to the carrier.

Shipping rates are calculated at checkout based on your order and delivery location. Once your order ships, tracking information will be sent to the email address provided at checkout.

DELIVERY TIMES

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, holidays or other circumstances outside of our control. We cannot guarantee an exact delivery date.

INCORRECT ADDRESSES + UNCLAIMED PACKAGES

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges resulting from an incorrect address, unclaimed package or customer-requested reshipment may be the customer’s responsibility.

LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to be lost in transit, please contact us at hello@beherbyainsley.com with your order number and any relevant photos or tracking information so we can look into it for you.